This Privacy Policy describes how Novacore Analytics ("we", "us", or "our") collects, uses, stores, and protects personal information provided by visitors and clients through the website novacoreanalytics.com. We operate from 194 Obafemi Awolowo Way, Alausa, Ikeja 100001, Lagos, Nigeria, and this policy is prepared in accordance with the Nigeria Data Protection Act 2023 (NDPA) and the Nigeria Data Protection Regulation 2019 (NDPR) issued by the National Information Technology Development Agency (NITDA). Please read this document carefully. By using this website, you acknowledge that you have read and understood the practices described here.
1. Who This Policy Applies To
This policy applies to all individuals who visit novacoreanalytics.com, submit enquiries through our contact form, communicate with us by email or telephone, or otherwise provide personal information to Novacore Analytics in connection with our services. It does not govern personal data processed on behalf of our enterprise clients through contracted data science engagements, which is handled under separate data processing agreements as required by law.
2. What Information We Collect
We collect personal information only when you actively provide it to us. The types of information we may collect include: your full name and email address when you submit a contact enquiry through the website form; your telephone number if you contact us directly by phone; your message content and the subject matter of your enquiry; and technical information such as your IP address, browser type, device type, operating system, and pages visited, which is collected automatically when you browse our site.
We do not collect sensitive personal data as defined under the NDPA 2023, including health information, biometric data, political opinions, religious beliefs, or financial account credentials. We do not require visitors to create user accounts or upload files to use this website.
3. How We Use Your Information
Information submitted through the contact form is used solely to respond to your enquiry and to communicate with you about the services you have expressed interest in. We do not use this information for automated decision-making, profiling, or marketing campaigns without your explicit consent. Technical browsing data is used in aggregate form to understand how visitors navigate the site, identify technical issues, and improve site performance. This data is not used to identify individual visitors unless required by law enforcement or a valid legal process.
4. Legal Basis for Processing
Under the NDPA 2023, we process your personal information on the following lawful bases: your consent, where you have voluntarily submitted information through our contact form and ticked the privacy consent checkbox; our legitimate interests in operating a professional services website and responding to genuine business enquiries; and compliance with applicable legal obligations. Where we rely on consent as our basis for processing, you may withdraw that consent at any time by contacting us at [email protected], though withdrawal will not affect any processing carried out before the withdrawal.
5. Cookies and Tracking Technologies
Our website uses cookies. These are small text files stored on your device that help the site function and allow us to understand usage patterns. Essential cookies are necessary for the site to operate and cannot be disabled. Analytics and functional cookies are optional and require your consent, which you can manage through the cookie preference panel displayed when you first visit the site. For a full breakdown of the cookies we use, their purpose, and their duration, please read our Cookie Policy.
6. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating this website, such as hosting providers, email service providers, and analytics platforms. These providers are contractually obligated to process personal data only as instructed by us and in compliance with applicable data protection law. We may also disclose information where required by Nigerian law, court order, or regulatory authority, including NITDA.
Where we transfer personal data outside Nigeria, we will ensure appropriate safeguards are in place as required by the NDPA 2023, including standard contractual clauses or adequacy decisions where applicable.
7. Data Retention
We retain personal information collected through enquiry submissions for a period of up to two years from the date of last contact, after which it is securely deleted unless we are required by law to retain it for longer. Technical browsing data in aggregate or anonymised form may be retained indefinitely for statistical purposes. You may request deletion of your personal data at any time, subject to any legal retention obligations.
8. Your Rights Under Nigerian Data Protection Law
Under the NDPA 2023, you have the right to request access to the personal information we hold about you; to request correction of inaccurate or incomplete data; to request deletion of your personal data in circumstances where continued processing is no longer justified; to object to processing based on legitimate interests; to request restriction of processing in certain circumstances; and to receive your data in a portable format where technically feasible. To exercise any of these rights, contact us at [email protected] or write to us at our registered address. We will respond within the timeframes required by law.
If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC), which is the supervisory authority responsible for enforcing the NDPA 2023 in Nigeria.
9. Security Measures
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission via HTTPS, restricted access controls, and regular review of security practices. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
This website is intended for use by professionals and enterprises. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted personal information to us, please contact us immediately at [email protected] and we will take steps to delete that information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, the "Last Updated" date at the top of this page will be revised. We encourage you to review this policy periodically. Continued use of the site after any update constitutes acknowledgement of the revised policy.
12. Contact Us
For any questions, requests, or concerns relating to this Privacy Policy or our data practices, please contact us at: Novacore Analytics, 194 Obafemi Awolowo Way, Alausa, Ikeja 100001, Lagos, Nigeria. Email: [email protected]. Phone: +234 704 111 8888.